Support

Find answers to common questions below. If you don't see what you need, reach out at application@virginmarybayonne.com.

• Account help: How do I sign in or create an account?

  You can sign in using either email/password or Google Sign-In. To create an account, open the app and choose your preferred sign-in method. If you use email/password, you'll create an account directly in the app. If you choose Google Sign-In, you'll use your existing Google account. On iOS, Apple Sign-In is also available.

• Password reset

  If you signed in with email/password, use the "Forgot Password" link on the sign-in page to reset your password. If you signed in with Google Sign-In, password changes are handled by Google. Go to your Google account settings (myaccount.google.com) to update your password or recover your account.

• Reporting issues: The app isn't working correctly

  Please email us at application@virginmarybayonne.com with a short description of the issue and your device type (e.g. iPhone 14, Android). We'll get back to you as soon as we can.

• How do I delete my account?

  In the app: Sign in, open Profile, and tap Request account deletion. This opens a pre-filled email with your registered email and user ID — review and send it to submit your request.

  By email: Write to application@virginmarybayonne.com with the subject "Account deletion request — Virgin Mary & St. John Church app" and include your full name and registered email address.

  For full details on what data is deleted, what may be retained, and processing timelines, see our Account Deletion page.

• Giving questions

  Giving options (PayPal and Zelle) are presented in the app. For questions about a donation, refunds, or recurring giving, contact us at application@virginmarybayonne.com and we'll help you out.

• Bilingual support (English & Arabic)

  The app supports English and Arabic. Open App Settings → Language to switch languages at any time. Your preference is saved on your device.

• Prayer requests privacy

  Prayer requests are end-to-end encrypted and visible only to your assigned priest. They are not shared with other congregation members or church staff outside the clergy prayer inbox.

• Confession appointment help

  To book a confession appointment, open the app and navigate to Confession Appointments. Select an available time with your clergy and confirm your booking. You can set reminder preferences in the app. If you need to reschedule or cancel, use the appointment details screen or contact application@virginmarybayonne.com.